Why work at Pulsate?

At Pulsate, they’re obsessed with helping retail banks maintain meaningful relationships with their customers in the digital-first new normal. The impact of the pandemic accelerated their digital transformation strategy overnight, and they’ve become their growth partner for long-term success. 

They’re a well funded, high-growth startup backed by PayPal and Bank of Ireland. Every day they set out to build the best communication platform for their customers, and today they empower hundreds of retail banks with powerful technology to help them serve millions of customers across every state in America. 

The Team

Here, you’ll work across teams to dig deep into impactful projects that are changing the way small and medium sized retail banks do business. They’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. The team is fully distributed, located across Ireland (North and South of the border), and Poland, but Pulsate try to come together a couple of times a year for collaboration and teamwork sessions. They operate with a remote-first mindset. Where you choose to work from is completely up to you, so long as you’re within three hours travel distance to Dublin (by foot, bike, car, or plane dealers choice!).

They are a small team with an entrepreneurial spirit. They welcome diverse opinions and ideas but be ready to be challenged if the data doesn’t stack up! They’re not hung up on fancy degrees, we’re much more interested in what you’ve done so let us know how awesome you are. They’re committed to your career development and will support you in learning new skills and gaining new experience.

Customer Success Manager

What you’ll do:

  • Build active and meaningful relationships with customers and work closely with other Pulsate partners.
  • Develop a deep knowledge of the Pulsate Platform to ensure our customers get maximum value from our product.
  • Promote and encourage implementation of new Pulsate features in order to help customers achieve their goals.
  • Lead new customer onboarding and provide training to new customers.
  • Bringing usage per customer to agreed levels: constantly striving to expand our customers product usage through onboarding, ongoing training and workshops.
  • Creating and updating training materials including regular webinars.
  • Be the first point of contact for all customer queries, via zoom and email, following all queries through to completion.
  • Build relationships with all teams within Pulsate to allow you to be able to support our customers at all stages.
  • Ensure customer satisfaction and long-term loyalty, manage customer expectations, and liaise with the support and development team on any product updates requests arising.

Who you are:

You’re ready to work in a fast paced, high growth environment, where a large amount of flexibility is required.

  • Minimum 3 years’ experience working in a B2B SaaS Customer Success, Account Management, or similar customer-focused role
  • A demonstrated passion for marketing is preferred but not essential
  • Experience with cross-team customer advocacy
  • Passion for creative problem solving and ability to think on your feet in a demanding and fast-moving environment
  • Excellent verbal and written communication skills essential
  • Experience with managing a knowledge base a plus
  • Have experience with customer success and CRM tools
  • Be self-motivated, with the ability to work autonomously, and also as part of a team
  • Ability to multitask, prioritise and utilise effective time management skills 
  • Consistent track record of success and progressive achievement in career to date
  • Voracious appetite for learning
  • Flexibility to travel to customers globally if required
  • The right to live and work in Ireland (no visa sponsorship).

Are you a team player who likes working in a fast paced start-up environment and learning new skills?

To find out more and to apply head to:

https://remotejobsireland.com/job/pulsate-customer-success-manager-2021-05-11

Technical Project Manager

 Responsibilities

  • Running multiple development teams working on multiple projects concurrently
  • Understanding functional, technical requirements and complexities and ensure clarity of these exist within teams
  • Engage with Product and technology functions to ensure that the overall deliverable is aligned to requirements
  • Continuous Delivery of products and features utilizing an Agile/Kanban approach
  • Drive and improve a Software Development Lifecycle, find inefficiencies and remove these from the overall SDLC
  • Implement a PM tool (such as Jira or VSTS) within organization and align it to the overall SDLC process
  • Oversee prioritization and resource management within projects/teams
  • Reporting KPI’s to management on a weekly basis

Key Skills

  • 5+ years of technical project management experience (SaaS Software Delivery).
  • Strong experience with PM Tools (Jira/VSTS)
  • Excellent leadership abilities.
  • Experience with Cloud, SaaS, Software Development, Security, Infrastructure at a high level
  • Experience effectively working with teams in remote and geographically dispersed locations
  • Experience working with Spotify Squad’s team structure
  • Strong Attention to detail
  • Ability to problem-solve under pressure.
  • Excellent interpersonal and communications skills.
  • Experience with SaaS products and SaaS architectures preferred
  • Bachelor’s degree or proven experience in IT or related fields

Are you a team player who likes working in a fast paced start-up environment and learning new skills?

To find out more and to apply head to:

https://remotejobsireland.com/job/pulsate-technical-project-manager-2021-05-11

Product Manager (2 years experience)

The Role:

The Product Manager will drive execution to optimise the way they build and deliver end-to-end technology solutions, at global scale. As a member of the Product Management team, you will understand customer requirements and then be responsible for driving the delivery of product features. Along the way, you will be working closely with other product managers and cross-functional teams who will assist you. Together, you will help redefine what communications will look like in the future of retail banking.

Success means that we are delivering the most delightful and empowering communications experience to our users, ensuring we’re delivering happiness to customers, partners, and teammates.

Basic Responsibilities:

  • Assist with the development of product features.
  • Develop and manage end-to-end project plans and ensure on-time delivery.
  • Provide hands-on management during analysis, design, development, testing, implementation, and post-implementation phases.
  • Connect with customers to understand their goals and needs and translate those into solutions.
  • Collaborate with Engineering and business owners for project requirements and scope in order to drive delivery of features and processes.
  • Work with credit unions and community banks and develop new product features that enhance user experience across Pulsate
  • Track progress, resolve dependencies, evaluate risks and communicate status to management and project stakeholders.
  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.

Basic Qualifications

  • 2+ years experience working in saas organization 
  • Degree in Computer Science, Engineering or equivalent experience
  • Solid communication skills and experience working with cross-functional teams.
  • Ability to articulate vague concepts into concise plans.
  • Strong analytical and data visualization skills
  • Experience creating technical product and design documents (preferred, not essential)
  • Strong UX/UI sensibility

Are you a team player who likes working in a fast paced start-up environment and learning new skills?

To find out more and to apply head to:

https://remotejobsireland.com/job/pulsate-product-manager-2-years-experience-2021-05-11

UX Designer (Junior/Mid)

Responsibilities

  • You will be working within a cross-functional product team dedicated to building a highly functional, and easy to use, experience for small retail banks. While you may be working on vastly different phases of the product development process from week to week, your ability to communicate effectively — in whatever format you are most comfortable with — will always be required.
  •  

Who are you:

  • 3+ years of product design experience working within a cross-functional product team
  • Prior experience at a SaaS business (preferably B2B)
  • Excellent written and verbal communication skills
  • Experience conducting research and/or partnering with user researchers
  • Experience is using the Design Thinking methodology
  • Comfortable with ambiguity, and learning through experimentation
  • A portfolio showcasing the ownership of the end-to-end design for a highly complex product or a problem space
  • Proficiency in Figma, Sketch and Adobe XD preferable (but a willingness to learn is most important!)
  • UI design portfolio

Bonus:

  • Experience with communication platforms or marketing technology
  • Familiarity with a technical language 

Are you a team player who likes working in a fast paced start-up environment and learning new skills?

To find out more and to apply head to:

https://remotejobsireland.com/job/pulsate-ux-designer-junior-mid-2021-05-11

Technical Support Engineer

Responsibilities

  • Responding to technical support tickets.
  • Ownership of all technical support issues and driving these to resolution
  • Perform analysis and determine client problems, and document these issues
  • Work with development and product teams to resolve problems
  • Provide solutions to product related issues, and to provide detailed documentation along with it
  • Assist customers by performing analysis of various issues relating to Software bugs, configuration issues, data issues.
  • Review system configuration, review logs, review databases and understand potential issues
  • Offer recommendations — based on various metrics — on how to improve the support process in its entirety

Key Skills:

  • 3+ years experience as an IT or SaaS Product Technical Support Engineer.
  • Fluent written and spoken English.
  • Experience with Jira Service Management
  • Familiarity with SaaS Products and Cloud ecosystems (AWS/preferably)
  • Familiarity with querying databases (NoSQL – Mongo preferably)
  • Familiarity with querying log systems (Kibana, Linux preferably)
  • Basic Linux skills (traversing directories, reviewing logs etc)
  • Excellent interpersonal and communication skills
  • Ability to problem-solve under pressure
  • Strong Attention to detail
  • Excellent problem-solving skills.
  • Bachelor’s degree in Information Technology or Computer Science Preferred.

Are you a team player who likes working in a fast paced start-up environment and learning new skills?

To find out more and to apply head to:

https://remotejobsireland.com/job/pulsate-technical-support-engineer-2021-05-11

 

Karl O'Brien

Author Karl O'Brien

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